Shipping Policy

Order Processing Time

We prepare and ship orders with care and accuracy.

• Physical products ship within 3–5 business days
• Custom or made‑to‑order items ship within 5–12 business days
• Digital products are delivered instantly via email or download link
• Orders placed on weekends or holidays are processed the next business day

If processing times change, customers will be notified by email.

2. Domestic Shipping (United States)

We ship nationwide from Florida using USPS, UPS, or FedEx.

Shipping Options

• Standard Shipping (3–7 business days)
• Expedited Shipping (2–3 business days)
• Priority Shipping (1–2 business days)

Shipping rates are calculated at checkout based on weight, destination, and carrier.

Tracking

All domestic orders include tracking.
Customers receive a tracking link once the order ships.

Delivery Issues

If a package is marked “delivered” but not received, customers should contact the carrier directly.
We will assist when possible, but we cannot replace items lost after delivery confirmation.

3. International Shipping

We ship worldwide to most countries. This can be arranged on a case-by-case basis.

Shipping Options

• Standard International (7–21 business days)
• Priority International (6–10 business days)

Shipping rates vary by country and are calculated at checkout.

Customs, Duties & Taxes

International customers are responsible for:

• Customs fees
• Import taxes
• VAT
• Duties

These charges are not included in our shipping rates and vary by country.

Delivery Delays

International shipments may experience delays due to customs processing.
We cannot control or expedite customs clearance.

Incorrect Addresses

Customers are responsible for entering accurate shipping information.

If an incorrect address is provided:

• We cannot replace or refund items shipped to the wrong address
• If the package is returned to us, we can reship it (additional shipping fees apply)

Lost, Damaged, or Stolen Packages

If your package arrives damaged, contact us within 48 hours with photos.

For lost or stolen packages:

• We will help file a claim with the carrier
• We cannot guarantee replacement for items lost after delivery confirmation
• Insurance may be available for certain shipments

Digital Product Delivery

Digital items are delivered instantly via:

• Email
• Download link
• Customer account (if applicable)

If you do not receive your digital product:

• Check your spam folder
• Verify your email address
• Contact us for assistance

Digital products are not shipped physically.

Countries We Cannot Ship To

Due to carrier restrictions, we cannot ship to:

• Countries under U.S. embargo
• Countries with unreliable postal systems
• Countries where carriers do not offer tracking

If your country is unavailable at checkout, shipping is not supported.

Contact Us

For shipping questions or concerns, contact:

Shop Angelai, LLC
Email: info@shopangelai.com

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