Refund & Return Policy

Overview

This Refund & Return Policy applies to all products and services offered by Shop Angelai, LLC, including digital products, physical goods, custom work, and service‑based offerings.
Our goal is to provide clear expectations and protect both the customer and the business.

SECTION A – DIGITAL PRODUCTS

Digital Products Are Non‑Refundable

All digital products, templates, downloads, graphics, and creative assets are non‑refundable due to the immediate access provided upon purchase.

Refunds will not be issued for:

• Change of mind
• Incorrect purchase
• Lack of required software
• Misunderstanding of product features
• Download issues caused by the customer’s device

Exceptions

Refunds may be considered only if:

• The file is corrupted and cannot be replaced
• The customer never received access due to a technical error
• A duplicate purchase occurred

Requests must be submitted within 7 days of purchase.

SECTION B – PHYSICAL PRODUCTS

Eligibility for Returns

Physical items may be eligible for return if:

• They arrive damaged
• They are defective
• The wrong item was shipped

Customers must notify Shop Angelai, LLC within 7 days of delivery with photo evidence.

Non‑Returnable Physical Items

No returns or refunds will be issued for:

• Used items
• Items damaged after delivery
• Items customized or personalized
• Clearance or final‑sale items

Return Shipping

Unless the item arrived damaged or defective, the customer is responsible for return shipping costs.

SECTION C – SERVICES

Service Refunds

Refunds for services are handled differently due to time, labor, and scheduling commitments.

Refunds will not be issued for:

• Completed services
• Partially completed services
• Missed appointments
• Change of mind after work has begun

Deposits

All deposits are non‑refundable.
Deposits secure time, resources, and scheduling and cannot be returned once paid.

Cancellations

If a customer cancels:

• More than 48 hours before the appointment → deposit is forfeited
• Less than 48 hours before the appointment → full service fee may be charged

SECTION D – CUSTOM WORK

Custom Orders Are Non‑Refundable

Custom designs, templates, graphics, branding, or personalized items cannot be refunded once work has begun.

Revisions

Revisions are provided according to the service agreement.
Additional revisions may incur extra fees.

SECTION E – EVENTS, CLASSES, OR WORKSHOPS

Event Refunds

Refunds will not be issued for:

• No‑shows
• Late arrivals
• Change of mind
• Failure to attend

If Shop Angelai, LLC cancels an event, customers will receive either:

• A full refund, or
• A credit toward a future event

SECTION F – EQUIPMENT, RENTALS, OR BORROWED ITEMS

No Refunds for Equipment Rentals

Once equipment is rented or borrowed:

• No refunds will be issued
• Fees apply even if the customer chooses not to use the equipment

Damage Fees

Customers are responsible for:

• Damage
• Loss
• Theft
• Excessive wear

Replacement fees may apply.

SECTION G – CHARGEBACKS & DISPUTES

Chargeback Policy

Any chargeback filed without contacting Shop Angelai, LLC first will be considered a violation of this policy.
We reserve the right to provide documentation proving:

• Delivery
• Access
• Service completion
• Licensing terms
• Signed agreements

SECTION H – CONTACT

Support

For refund or return inquiries, contact:

Email: info@shopangelai.com
Response Time: Within 48 business hours

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